Introduction
BAJA Heating and Cooling (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with our services. By using our website, you consent to the data practices described in this policy.
Text Message
By submitting a form and signing up for texts, you consent to receive text messages from Baja Heating & Cooling at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.
Baja Heating & Cooling will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, email address, phone number, and mailing address provided when filling out contact forms or requesting services.
- Usage Information: Details about your interactions with our website, such as IP address, browser type, referring/exit pages, and time spent on our pages.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website and analyze user behavior.
How We Use Your Information
The information we collect is used for the following purposes:
- To respond to your inquiries and provide requested heating and cooling services.
- To improve the functionality and performance of our website.
- To send updates, promotions, or newsletters, only with your consent.
- To comply with legal obligations and enforce our terms of service.
Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
- With service providers who assist in delivering our services, under strict confidentiality agreements.
- When required by law or to protect our rights, property, or safety.
- With your explicit consent for a specific purpose.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission or storage is entirely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Review and update the personal information we have about you.
- Request the deletion of your personal information, subject to any legal obligations.
- Opt-out of receiving promotional communications at any time.
To exercise these rights, please contact us using the information provided below.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
BAJA Heating and Cooling
Virginia Beach, VA
Phone: (757) 384-1992
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices and to comply with relevant laws. Any updates will be posted on this page, with the “Last Updated” date noted at the top of the policy.
Thank you for trusting BAJA Heating and Cooling with your personal information. We are committed to safeguarding your privacy.
